We guarantee every product we sell. If you are not completely satisfied with one of our products or it does not perform to your expectations, we will make good your purchase. FromJYJ reserves the right to inspect products before providing replacement, refund, or other solution.
Shipping Carriers & Delivery Time
- Standard Delivery: 5-10 Business days
- Expedited Shipping: 3-5 Business days
* Express shipping in countries receiving only EMS Premium service will be shipped by intl parcel
Intl Parcel: 4-6 Business days.
14-day money back guarantee
If you are not satisfied with the items in your order, please send them back to us within 14 days of receipt in their original condition for a full refund.You are responsible for return shipping fees unless there was an error in shipping.
If the product is returned and it is not in its original condition (including all packaging), we will deduct a 15% restocking fee from the refund.
We cannot exchange any product if it has been opened.
If an item arrives damaged
If your product arrives damaged or broken, please contact us immediately and we will send a replacement.
Tips for packing your return
We suggest that if you are using our packing material to return the item that you double-check that it is closed securely. This is especially important for items that we initially shipped in a padded envelope. The self-sealing glue is only meant to be used once, so make sure that you tape down the flap.
Please note that fromjyj.com cannot be held responsible for damage to products that occurs from improper packing.
The original shipping fee is not refunded
Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't eat the cost of shipping. It just wouldn't taste good.Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. While we spend a good deal of money on labor and packaging, we're only going to deduct the actual postage amount. We'll pay the "h" and you pay the "s" (ya' know, from s&h, get it?)